No Show Report | Updated April 2025

Overview

Missed sessions aren’t just empty spots on the mat — they’re missed dollars, too. That’s why we’ve upgraded the No Shows Report with three powerful new columns: Revenue, Package Name and Package Type. Now you can track the cost of no-shows, spot booking trends, and get way smarter with scheduling and sales decisions.

What’s New?

You can now:

Add Revenue, Package Name, and Package Type columns by hitting Edit Report Settings
See those columns right inside the No Shows Report
Get the full picture when you export to CSV

Column Logic

Revenue

Breaks down the $$ value of a missed spot:

Drop-in: Revenue = Drop-in Rate
ClassPass: Revenue = $0
Credit Package: Revenue = (package cost ÷ total credits) × credits used.
- For example: Ty has an active 10 Class Pack on his account that he paid $250 for. At the time of the no show he had used 5 credits of the available 10.
  Revenue = ($250 ÷ 10) x 5.
  Therefore, revenue = $125.

Package Name
Shows the exact name of the pack or membership booked (think “10 Class Pack”, “Gold Membership”, etc.).

Package type
Tells you how the session was booked:

Membership
Package
Drop-in
ClassPass = grouped under “Package”

Who is this useful for?

Gym owners can finally see missed revenue at a glance
Managers can spot underperforming times and adjust schedules
Ops teams can track how packages are really doing
Membership consultants get real data to back up their pitch

Where to find it?

Navigate to Reports > Client and attendance > No shows > Edit report settings
✅ Tick the boxes for Revenue, Package Name, and Package Type
📄 Export to CSV when you need the data in your hands

Things to keep in mind!

The report might load a little slower with all three columns on
Revenue accuracy depends on having clean booking date