View All Purchased Packages, including Hidden HQ Locations

Overview

Clients can now see all their purchased packages in the My Packages section of the app or web embed—even if those packages were bought at a hidden HQ location. This update ensures members always know how many session credits they have, no matter where the purchase happened.

Prerequisites

• Access to the branded app or web booking widget

• A package purchased from any active or hidden HQ location

Step by Step Instructions

• Login as a client in the branded app or on an embed widget
• Navigate to My Packages to view the list of purchased packages.
• In this list, you’ll now see all packages purchased, including those from hidden HQ locations.

Tip: Hidden locations won’t be named—but their package details and remaining credits will still show.

What you’ll see:

• Package name (e.g., “Challenge Pack – 10 Classes”)
• Number of remaining credits
• Expiry date (if applicable)

Still need help?

Reach out to our support team via support@hapana.com