How to Charge a No Show Fee

Overview

Missed classes cost your business time and money. That’s why CORE lets you charge a no-show fee after a session ends — helping encourage clients to attend or cancel on time.

This article shows you exactly how to apply a no-show fee to a client and where to set it up in your system.

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Prerequisites

Before you begin:

The class must be marked as complete
The client must not have been marked as attending
Your no-show fee settings must be configured in Retail Settings
You’ll need access to the Schedule tab and Retail Configurations

Step-by-step instructions

Step 1: Go to the class in the schedule

Click Schedule in the top navigation
Find and click the class where the no-show occurred (e.g. “Kickboxing”)

Tip: You can search by date or filter by class name to find it faster.

Step 2: Identify eligible no-shows

Once the class has ended, a 💲 dollar sign icon appears next to any clients who:
- Didn’t attend
- Weren’t marked as attending
Hover over the icon to confirm it’s a no-show fee

Step 3: Charge the no-show fee

Click the 💲 icon
Review the fee amount
Click Pay Securely to process the charge

✅ Tip: This can be done for one or multiple clients in the same class.

Step 4: Set your no-show fee rules (one-time setup)

Click Payments in the top nav
Select Retail Configurations
Go to Retail Settings
Find the Charge No-Show Fee field
Enter your desired fee (e.g. $10)
Save changes

Tip: You can update this fee anytime. It will apply to future no-show charges.

Expected Outcome

Clients who don’t show up and aren’t marked as attended will be charged the configured no-show fee — helping you protect your studio’s revenue and keep clients accountable.

FAQs

Q: What if I forget to mark someone as attended?

A: You can go back and mark them as attended. This will remove the no-show fee icon.

Q: Can I change the no-show fee amount per class?

A: No — the fee is set globally in Retail Settings, not by class.

Q: What payment method is used?

A: The system uses the client’s stored payment method to process the fee.

Still need help?

Reach out to our support team via support@hapana.com