How to enable and use client check-ins

Overview

Want to see who’s checking into your gym or studio in real-time? You can turn on client check-in pop-ups and the check-in widget so every time a member checks in, a notification appears on your screen. It’s a simple way to keep track of member activity at your front desk or staff computer.

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Prerequisites

Before you begin:

• You must have admin access to your location’s Account Settings
• Make sure you’re working on a device used at the front desk or check-in point
• Confirm that clients have valid memberships or credits for check-in

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Step-by-step instructions

Step 1: Open your business profile settings

1. Click your Location Name at the top of the dashboard
2. Go to Account Settings > Configurations
3. Scroll down to the Business Profile section
4. Click Edit

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Step 2: Enable check-in features

1. Scroll down to find the following two settings:
   • Enable check-in pop-ups
   • Enable check-in widget
2. Turn both settings ON by selecting Yes from the dropdown menu
3. Scroll back up and click Save at the top right corner

Tip: Once enabled, you’ll start seeing check-in alerts as members scan in or are manually checked in.

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Step 3: Use the check-in widget

1. After saving, a barcode icon will appear on your screen (usually in the corner)
2. You can move this icon to wherever works best on your screen
3. When a client checks in, a pop-up will appear with their name (e.g., “Stephen has checked into the gym”)

Tip: Click on the barcode icon to view a full list of all recent check-ins.

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Step 4: Manually search for a client

1. Click on the barcode icon
2. Use the search field to look up a client by:
   • First name
   • Last name
   • Email
   • Phone number
3. The system will display their check-in info once found

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Expected outcome

You’ll be able to see real-time check-ins for every client as they arrive, either automatically or by manually searching them in the widget. This helps monitor attendance and front-desk activity more efficiently.

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FAQs

Q: Can I use this on multiple staff computers?

A: Yes — as long as the setting is enabled and you're logged into the correct account, the pop-ups and widget will display.

Q: Will this show check-ins from other locations?

A: No — it only displays check-ins at the location you're currently logged into.

Q: What happens if I disable the setting later?

A: The pop-up notifications and widget will disappear until the setting is turned back on.

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Still need help?

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