You can enable sound alerts for Check-In to provide audio feedback when members check in. This helps front desk teams respond quickly to successful check-ins or issues without relying only on visual indicators. It’s especially useful in busy environments where staff may miss on-screen cues.
The Check-In sounds are available for both:
- Check-In Widget
- Check-In barcode URL
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Prerequisites
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Access to Core > Account Settings with permission to edit Business Profile configurations.
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Speakers or headphones connected to the front desk computer.
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Supported browser: Chrome, Firefox, or Safari.
Steps to Enable Check-In Sound Alerts
1. Navigate to Business Profile Settings
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In Core, go to Account Settings.
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Select Configurations > Business Profile > Edit.
2. Enable Sound Alerts
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Find the setting Enable Check-in Sound Alerts.
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Switch the toggle it YES.
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Click Save to apply changes.
Tip: The default state is OFF, so you’ll need to turn it on the first time.
3. Use the Check-In Module
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Open the Check-In widget. (Click the floating barcode icon as seen in the image below)
2. When a member checks in, you’ll hear a sound based on the result:
- Green check-in: successful check in
- Orange check-in: successful check in with client payment alerts (for example outstanding payments)
- Red check-in: denied access (for example the client does not have valid package or membership)
3. If another check-in happens before the first sound finishes, the new sound will play immediately.
Green: Successful Check In
Orange: Successful Check In with client payment alerts
Red: Unsuccessful Check In/ Denied Access
Expected Outcome
When sound alerts are enabled, your front desk team will hear clear audio cues for every member check-in. This improves responsiveness and ensures smoother member service during peak times.
FAQ
Q: What happens if multiple check-ins happen quickly?
A: The system stops the current sound and plays the new one immediately, so you always hear the latest result.
Q: Do sound alerts work if the Check-In window is minimized?
A: Yes, as long as the Check-In module is running, sounds will play even in the background.
Q: Can I turn this on for one location but not another?
A: Yes. The setting is location-specific, so multi-location businesses can choose where to enable sound alerts.
Q: What do the different check-in sounds mean?
A: Green: Successful check-in / Orange: Successful check-in with a payment alert (e.g. outstanding balance) / Red: Access denied (e.g. no valid membership or package)
Need more help? Reach out to our support team via support@hapana.com.